Privacy Policy

This Privacy Policy describes how Hestia Blue collects, uses, and protects the personal information of users of our website and services. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect the following types of personal information:

  • Contact Information: This includes your name, email address, phone number, and postal address. We collect this information when you contact us through our website, email, or phone.
  • Service-Related Information: This includes information related to the services you request, such as property address, dates of service, and specific instructions.
  • Payment Information: This includes payment details necessary to process transactions, such as bank account information or credit card details. Note that we use secure payment processors, and we do not store your credit card information directly.
  • Website Usage Data: This includes information about how you use our website, such as your IP address, browser type, pages visited, and the time and date of your visit. We collect this information through cookies and other tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Providing Services: To provide the property care, house sitting, and catering services you request.
  • Communication: To communicate with you about your service requests, updates, and other relevant information.
  • Payment Processing: To process payments for the services you receive.
  • Improving Our Services: To analyze website usage data and improve the functionality and user experience of our website and services.
  • Marketing: To send you promotional materials and updates about our services, but only if you have opted in to receive such communications.
  • Legal Compliance: To comply with legal obligations and respond to legal requests.

3. Data Sharing and Disclosure

We may share your personal information with the following third parties:

  • Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, catering services, and IT support.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid legal request.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Using encryption to protect sensitive information transmitted online.
  • Secure Storage: Storing your personal information on secure servers with limited access.
  • Access Controls: Implementing access controls to restrict access to personal information to authorized personnel only.
  • Regular Security Assessments: Conducting regular security assessments to identify and address potential vulnerabilities.

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us using the contact information provided below.

7. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your use of our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies for the following purposes:

  • Essential Cookies: These cookies are necessary for the operation of our website and enable you to use its features.
  • Analytics Cookies: These cookies allow us to analyze website usage and improve its performance.
  • Marketing Cookies: These cookies are used to track your browsing activity and display personalized advertisements.

You can control cookies through your browser settings. You can choose to accept or reject cookies, or to be notified when a cookie is being placed on your device. However, please note that disabling cookies may affect the functionality of our website.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these websites before providing any personal information.

9. Children’s Privacy

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on our website. Your continued use of our website and services after any changes constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

contact@hestiablue.com

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.